Contact Us

At HappyCharms, we believe excellent customer service is just as important as adorable products. Whether you have a question before placing an order, need assistance after delivery, or simply want to learn more about one of our collections, our team is always happy to help.

We know that shopping online should feel safe, convenient, and enjoyable. That's why our customer support team is committed to providing friendly, professional, and timely assistance throughout your entire shopping experience.

You can contact us regarding:

  • Product information
  • Order status
  • Shipping updates
  • Tracking assistance
  • Return & refund requests
  • Exchange inquiries
  • Damaged or incorrect items
  • Payment questions
  • Address changes
  • Wholesale opportunities
  • Business partnerships
  • General feedback

To help us respond as quickly as possible, please include your order number whenever your inquiry relates to an existing purchase. If your message concerns a damaged or incorrect item, attaching clear photographs will help us review your request more efficiently.

Business Information

HappyCharms

Address
800 York Mills Rd
North York, ON M3B 1X9
Canada

Phone
(416) 742-2221

Email
support@HappyCharms.store

Customer Support Hours

Monday – Friday
9:00 AM – 6:00 PM (EST)

Weekend & Public Holidays
Responses may take slightly longer, but every inquiry will be answered as soon as possible.

Shipping Support

We proudly offer:

  • Free Worldwide Shipping
  • Estimated Delivery: 7–10 Business Days
  • 30-Day Return & Refund Policy

If your tracking information hasn't updated for several days, don't worry. International shipments occasionally pause while passing through customs or regional distribution centers. Our support team will gladly investigate any unusual shipping delays.

Returns & Refunds

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery. Include your order number along with clear photos of the product and packaging so we can review your request quickly and provide the most appropriate solution.

Please do not return products without first contacting our support team, as return instructions may vary depending on the product and shipping location.

Business Partnerships

We're always excited to hear from creators, influencers, photographers, retailers, and businesses interested in collaborating with HappyCharms. If you'd like to discuss partnership opportunities, wholesale inquiries, or promotional collaborations, please send us an email with details about your proposal.

Our Promise

Every customer deserves a positive shopping experience. From carefully selected products to secure checkout, reliable shipping, and responsive customer service, we strive to make every interaction with HappyCharms simple, enjoyable, and memorable.

Thank you for choosing HappyCharms. We truly appreciate your support and look forward to helping you discover charming little accessories that bring a smile wherever you go.