Refund policy
Last Updated: July 24, 2026
Thank you for shopping with HappyCharms.store. We hope every charm, keychain, plush accessory, bag pendant, and collectible you receive adds a cheerful little pop of personality to your day. We understand, however, that an item may occasionally arrive damaged, differ from what you expected, or simply not be the right choice for you. This Return & Refund Policy explains the conditions, deadlines, and procedures that apply when requesting a return, replacement, exchange, order cancellation, or refund from HappyCharms.store.
By placing an order through our website, you acknowledge that you have reviewed and agreed to this Return & Refund Policy. Shopify advises merchants to review and follow the policies they publish, and Ontario guidance encourages online shoppers to read a retailer’s return terms before purchasing. This document is a general store-policy template and should be reviewed by a qualified legal professional before publication.
1. Our 30-Day Return Policy
HappyCharms.store accepts eligible return requests submitted within 30 calendar days after the order is marked as delivered by the shipping carrier. To qualify, you must contact our customer care team within this 30-day period and receive return authorization before sending the item back.
The date on which the carrier’s tracking information shows that the package was delivered will normally be treated as the beginning of the return period. If tracking information is unavailable or clearly inaccurate, we may use other reasonable evidence to determine the delivery date.
Items sent back without first contacting us may be refused, delayed, or returned to the sender. Receiving a return package does not automatically mean that the return has been approved. Every returned product must be inspected before a refund, replacement, or store credit can be issued.
To request a return, email support@HappyCharms.store and include your full name, order number, email address used at checkout, the name of the product, the reason for the return, and clear photographs when the item is damaged, defective, incomplete, or incorrect.
2. Return Eligibility Requirements
To be eligible for a standard return, the product must be in substantially the same condition in which it was received. Unless the item arrived damaged or defective, it must be unused, unworn, unwashed, unaltered, and free from stains, odors, scratches, pet hair, makeup, moisture, chemicals, or other signs of use.
The product should include its original packaging, tags, protective materials, accessories, instruction cards, and any components supplied with it. Products sold as sets, bundles, multipacks, or promotional combinations must generally be returned as a complete set. We may decline a full refund when part of a set is missing or when the returned condition reduces the product’s value.
You must also provide valid proof of purchase, such as the original order confirmation, invoice, or order number. Products purchased from another seller, marketplace, website, reseller, or physical retailer cannot be returned to HappyCharms.store.
Minor variations that are reasonably expected from handmade production, photography, lighting, screen settings, or manual measurement do not automatically make a product defective. Our beaded, plush, acrylic, resin, fabric, and PU leather accessories may have slight differences in colour placement, stitching, texture, printing, bead arrangement, or measurements. These characteristics may form part of the product’s individual charm rather than indicate a manufacturing fault.
3. How to Start a Return
To begin a return request, contact us at:
HappyCharms.store
800 York Mills Rd
North York, Ontario M3B 1X9
Canada
Email: support@HappyCharms.store
Phone: (416) 742-2221
Please do not mail a product to the address above unless our customer care team confirms that it is the correct return destination. Depending on the product, supplier, fulfilment location, and country from which you are returning the order, we may provide a different authorized return address.
Your return request should include all information necessary for us to identify and assess the order. For product-condition concerns, please attach well-lit photographs or a short video showing the entire item, the affected area, the shipping label, and the external packaging. We may request additional evidence when reasonably necessary to verify the issue.
After reviewing your request, we will tell you whether the return is approved and provide the applicable return instructions. Approval may include a return authorization number, a specific address, packaging requirements, and a deadline by which the package must be shipped.
Please do not send returns to the product manufacturer or to an address printed on the original parcel without our written instructions. Some packages are shipped through logistics facilities that cannot accept customer returns.
4. Return Shipping Costs
When a return is required because we sent the wrong product, the item arrived materially damaged, the item has a confirmed manufacturing defect, or a required component is missing, HappyCharms.store will provide an appropriate solution. Depending on the circumstances and location, this may include a prepaid return label, reimbursement of reasonable standard return postage, a replacement, a partial refund, or a full refund without requiring the product to be returned.
When you are returning an eligible item because you changed your mind, selected the wrong variation, no longer want the product, or made an incorrect purchase, you may be responsible for the return shipping cost unless we confirm otherwise in writing.
Original shipping fees, expedited shipping charges, customs fees, duties, taxes, insurance fees, package protection charges, and other delivery-related costs are generally non-refundable unless the return results from an error by HappyCharms.store or applicable law requires otherwise.
You should use a trackable shipping service and keep your postal receipt until the return has been completed. We are not responsible for return packages that are lost, misdirected, delivered to an unauthorized address, damaged because of inadequate packaging, or shipped without tracking.
Please do not send cash-on-delivery packages. Unauthorized postage-due or cash-on-delivery returns may be refused.
5. Damaged, Defective, Incorrect, or Incomplete Orders
Please inspect your package as soon as possible after delivery. Contact us promptly if the product is damaged, defective, incorrect, or missing components so that we can review the matter and make it right.
For the fastest assistance, send your claim within seven days of delivery, although submitting it within the broader 30-day return period may still be accepted where appropriate. Your message should contain photographs of the shipping package before disposal, the shipping label, the product received, and any visible damage or defect.
Do not discard the item, packaging, labels, or accessories until we have completed our assessment. The carrier, warehouse, payment provider, or insurer may require this evidence.
After reviewing the information, we may offer a replacement, refund, partial refund, store credit, missing-component shipment, or another reasonable remedy. In some low-value or clearly documented cases, we may determine that returning the item is unnecessary. This decision is made at our discretion and does not create an obligation to waive returns in future cases.
Damage caused by misuse, accidents after delivery, improper storage, exposure to water or chemicals, normal wear, excessive force, unauthorized repair, or failure to follow care instructions is not considered a manufacturing defect.
6. Items That Cannot Be Returned
Certain products cannot be returned unless they arrive damaged, defective, materially misdescribed, or unless applicable law provides otherwise. Non-returnable items may include:
Personalized, engraved, monogrammed, customized, or made-to-order products; products created using customer-supplied names, photographs, artwork, text, colours, or specifications; clearance or final-sale items clearly identified as non-returnable before purchase; gift cards, promotional credits, and downloadable products; items showing use, wear, washing, alteration, contamination, damage, or missing components; products returned more than 30 days after delivery without prior written approval; and mystery, surprise, blind-box, or randomly selected products returned merely because the customer did not receive a preferred design.
We may also refuse returns that appear fraudulent, abusive, altered, substituted, or inconsistent with the item originally supplied. This includes returning a different product, returning an incomplete quantity from a multipack, or intentionally damaging an item to obtain compensation.
A final-sale designation does not limit rights that cannot lawfully be excluded.
7. Exchanges and Replacements
We may offer exchanges or replacements when stock and fulfilment options permit. The fastest way to obtain a different style, colour, design, or variation may be to return the original eligible item and place a new order after the return has been approved.
Replacement availability is not guaranteed. If an approved replacement item is unavailable, we may offer a comparable product, store credit, partial refund, or full refund.
Unless the exchange is required because of our error or a confirmed defect, you may be responsible for return shipping and any price difference associated with the replacement item. We will not ship an exchange until the original product has been received and inspected unless we expressly agree to another arrangement.
8. Refund Review and Processing
We will notify you after receiving and inspecting your return. If approved, the refund will normally be issued to the original payment method used at checkout.
Please allow approximately five to ten business days after approval for the refund to be initiated by us. Your bank, card issuer, PayPal account, digital wallet provider, or other payment service may require additional time to post the funds to your account. These external processing times are outside our control.
Refunds cannot usually be redirected to a different card, bank account, person, or payment method. If the original payment method is no longer active, you should contact the relevant payment provider for assistance.
When only part of an order is returned, the refund will apply only to the approved returned item or quantity. Discounts, bundle savings, promotional offers, and free-gift thresholds may be recalculated. If returning an item causes the remaining order to no longer qualify for a discount or free gift, the value of that discount or gift may be deducted where permitted.
We may reduce or deny a refund when an item is returned used, incomplete, damaged after delivery, inadequately packaged, or in a condition that materially reduces its resale value. We will explain the reason for any reduction or denial.
9. Partial Refunds
A partial refund may be offered when a minor problem does not prevent reasonable use of the product, when the customer wishes to keep an imperfect item, or when a return arrives with missing packaging, accessories, or components.
A partial refund is optional and must be accepted by the customer before it is finalized. Once accepted as a complete settlement of the reported product issue, the same issue may not qualify for additional compensation unless required by law.
The amount offered will depend on the nature of the issue, the original purchase price, the condition of the item, and whether the item remains usable.
10. Late or Missing Refunds
If you have received confirmation that a refund was issued but do not see it in your account, first check the original payment account and any pending-transactions section. Then contact your bank, card issuer, or payment provider, as posting delays may occur.
If the provider confirms that no refund is pending after the expected processing period, email support@HappyCharms.store with your order number and refund confirmation. We will review our payment records and provide available transaction details.
Please never send complete card numbers, banking passwords, security codes, or other sensitive payment credentials by email or telephone.
11. Order Changes and Cancellations
We process orders as quickly as possible. To request a cancellation or change, contact us immediately after placing your order. We cannot guarantee that a request will be completed once the order has entered processing, been packed, assigned to a fulfilment partner, or shipped.
If we successfully cancel an order before shipment, the payment will be refunded to the original payment method. If the order has already shipped, you may need to wait until delivery and follow the standard return procedure.
Submitting a cancellation request does not mean that the order has been cancelled. The cancellation is effective only when you receive written confirmation from HappyCharms.store.
Changes to names, addresses, product variations, or quantities may not be possible after checkout. Customers are responsible for reviewing order and address information before submitting payment.
12. Refused, Unclaimed, and Undeliverable Packages
Packages may be returned to the sender because of an incomplete or incorrect address, refusal of delivery, unpaid import charges, failure to collect the parcel, or unsuccessful delivery attempts.
If a package is returned for a reason within the customer’s control, any approved refund may be reduced by original shipping costs, return-to-sender fees, handling costs, or other expenses incurred, where permitted by law. Alternatively, the customer may be asked to pay the cost of reshipment.
An order is not automatically refunded merely because tracking shows “returned to sender.” We must first receive or verify the returned package and determine why delivery failed.
13. Lost or Stolen Packages
If tracking shows that an order has not arrived within a reasonable period, contact us so we can investigate with the carrier. Please also check with household members, neighbours, reception areas, mailrooms, building management, and local postal facilities.
When tracking shows “delivered” but the package cannot be located, we may ask you to wait a short period because carriers occasionally mark packages as delivered before final placement. We may also require written confirmation, identity verification, or a carrier claim.
Refunds for suspected theft after confirmed delivery are not guaranteed. Depending on the circumstances, we may offer assistance, replacement consideration, store credit, or claim documentation.
14. Gifts
When an item was purchased as a gift, refunds are normally returned to the original purchaser’s payment method. We cannot disclose private order or payment information to the gift recipient without appropriate authorization.
Where available, we may offer store credit to the recipient instead of refunding the purchaser, but this is not guaranteed and must be approved by our support team.
15. Promotions and Free Gifts
Free gifts, bonus items, or promotional products supplied with a qualifying purchase may need to be returned when the qualifying product is returned. If the promotional item is not returned, its stated or reasonable retail value may be deducted from the refund where legally permitted.
Products received entirely free of charge have no cash refund value. If a free item is defective, we may replace it where stock is available.
Coupon codes and promotional discounts are not redeemable for cash. A used coupon is generally not reissued after a return unless we decide otherwise.
16. Chargebacks and Payment Disputes
We encourage customers to contact us before initiating a chargeback or payment dispute. Many concerns involving delivery, defects, returns, duplicate charges, or order confusion can be resolved more quickly through our customer care team.
If a chargeback is filed, we may provide the payment institution with relevant records, including order confirmations, customer communications, tracking details, delivery evidence, fraud-screening results, and this policy.
A chargeback does not automatically entitle the customer to retain both the product and the refunded payment. We reserve the right to take reasonable steps regarding unpaid merchandise or fraudulent claims.
17. Return Abuse and Fraud Prevention
HappyCharms.store reserves the right to limit or refuse returns, refunds, replacements, promotional benefits, or future orders when we reasonably suspect fraud, repeated misuse, excessive return activity, false claims, product substitution, altered evidence, threats, or abuse of our staff and systems.
We may request identity or order verification before approving a refund. Any verification information will be handled in accordance with our Privacy Policy.
This section will be applied reasonably and will not limit any non-waivable consumer rights.
18. Consumer Rights
This policy is intended to provide contractual return options in addition to rights that may apply under consumer-protection law. Nothing in this policy excludes, restricts, or replaces a legal right, remedy, warranty, cancellation right, or refund obligation that cannot lawfully be waived.
Ontario guidance notes that retailers are generally not required to offer discretionary returns or exchanges, which makes a clearly published store policy particularly important. Certain online transactions may also receive statutory protections depending on the transaction and circumstances.
Where this policy conflicts with mandatory law, the mandatory legal requirement will control.
19. Policy Updates
We may update this Return & Refund Policy from time to time to reflect changes in our products, fulfilment operations, customer service procedures, legal obligations, or business practices.
The version published on HappyCharms.store at the time of purchase will generally apply to that order, except where a later change is required by law or benefits the customer. The “Last Updated” date at the top identifies the most recent revision.
20. Contact Us
Questions about a return, refund, replacement, cancellation, or damaged product may be directed to:
HappyCharms.store
800 York Mills Rd
North York, Ontario M3B 1X9
Canada
Email: support@HappyCharms.store
Phone: (416) 742-2221
When contacting us, please include your order number and a clear description of the assistance you need. Our team will review your request and respond as soon as reasonably possible.