Contact information

Last Updated: July 24, 2026

Welcome to HappyCharms.store, your cheerful destination for cute keychains, plush bag charms, decorative pendants, collectible accessories, and playful little details designed to add personality to everyday life. We want every part of your shopping experience to feel clear, friendly, and dependable, from discovering your favourite charm to receiving your package and contacting us after delivery. This Contact Information page explains how you can reach our customer support team, what details to include in your message, and how we handle different types of customer inquiries.

How to Contact HappyCharms.store

You may contact us using the following business information:

HappyCharms.store
800 York Mills Rd
North York, Ontario M3B 1X9
Canada

Customer Support Email: support@HappyCharms.store

Customer Support Phone: (416) 742-2221

Email is generally the best way to contact us because it allows you to provide your order number, photographs, tracking details, product information, and a complete description of your request. It also creates a written record that helps our customer support team review and resolve your inquiry more accurately.

When contacting us by email, please use a clear subject line such as “Order Status,” “Return Request,” “Damaged Item,” “Address Change,” “Cancellation Request,” or “Product Question.” This helps us identify the nature of your request and direct it to the appropriate team member.

Information to Include in Your Message

To help us respond as efficiently as possible, please include the following information when your inquiry relates to an existing order:

Your full name
Your order number
The email address used at checkout
The product name or variation involved
Your complete shipping address when relevant
A clear description of your question or concern
Photographs or videos if the item is damaged, defective, incorrect, or incomplete
Tracking information if your inquiry concerns delivery

Please do not send complete payment card numbers, banking passwords, account login credentials, security codes, or other highly sensitive financial information by email or telephone. HappyCharms.store will never ask you to provide your full payment card details through an ordinary customer support message.

Customer Support Response Times

We aim to respond to customer inquiries as quickly as reasonably possible. Most messages are reviewed within approximately 1–2 business days, although response times may be longer during weekends, public holidays, major promotional events, product launches, or unusually busy periods.

Business days generally refer to Monday through Friday, excluding public holidays observed in Ontario, Canada. Messages received outside regular business days will normally be reviewed on the next available business day.

Sending multiple messages about the same issue within a short period may cause information to become separated and may delay the review process. For the fastest assistance, please reply within the original email conversation whenever possible.

Order Status and Tracking Questions

After an order has been shipped, available tracking information will usually be sent to the email address entered during checkout. Please allow some time for the carrier’s system to activate the tracking number.

If your order has not arrived within the estimated delivery period, contact us with your order number and shipping address. We will review the available tracking records and, where appropriate, contact the shipping carrier or fulfilment partner for additional information.

Temporary pauses in tracking updates do not necessarily mean that a package has been lost. International shipments may remain between carrier scans while travelling through customs facilities, sorting centres, or transportation hubs.

Order Changes and Address Corrections

If you need to change a product variation, quantity, contact detail, or delivery address, please email us as soon as possible after placing your order.

We will make a reasonable effort to update your order before fulfilment begins. However, changes cannot be guaranteed once the order has been processed, packed, assigned to a fulfilment partner, or shipped.

Please carefully review your name, apartment or unit number, street address, postal code, city, province or state, country, phone number, and email address before completing checkout. HappyCharms.store is not responsible for delivery delays or failed shipments caused by inaccurate or incomplete information supplied by the customer.

Cancellation Requests

To request an order cancellation, contact support@HappyCharms.store immediately and include your order number.

A cancellation request is not confirmed until you receive written approval from our customer support team. Orders that have already entered fulfilment or shipment may no longer be eligible for cancellation. In that situation, you may need to wait for delivery and follow the return process described in our Return & Refund Policy.

If an approved cancellation is completed after payment has been collected, the applicable refund will normally be returned to the original payment method.

Returns, Refunds, and Exchanges

For questions involving returns, refunds, exchanges, replacements, or damaged products, contact our support team before sending anything back.

Please include your order number, the reason for your request, and clear photographs when appropriate. Do not mail a return to our listed business address unless our customer service team confirms the correct return destination in writing.

Depending on the product, supplier, customer location, and fulfilment arrangement, an authorized return may need to be sent to another facility. Packages sent without authorization may be delayed, refused, or returned to the sender.

Eligibility, deadlines, return conditions, shipping responsibilities, and refund processing are explained in our Return & Refund Policy.

Damaged, Defective, or Incorrect Products

Please inspect your order shortly after delivery. If you receive a damaged, defective, incorrect, or incomplete item, contact us promptly with photographs of the product, external packaging, and shipping label.

Do not discard the packaging or affected item until our review is complete, as this information may be required for a carrier, supplier, warehouse, or payment claim.

After assessing the available evidence, we may offer a replacement, missing component, refund, partial refund, store credit, or another reasonable solution depending on the circumstances.

Product Questions

We are happy to assist with questions about available product details, materials, dimensions, attachment styles, care instructions, colour choices, quantities, and intended uses.

Some products may have small variations because of handmade details, batch production, photography lighting, screen settings, or manual measurement. If a particular size, colour, or feature is important to you, please contact us before ordering so we can provide the available information.

Customer support guidance is based on the product information available to us and should not be treated as professional safety, medical, legal, or technical advice.

Business and Collaboration Inquiries

For business proposals, wholesale questions, creator collaborations, marketing partnerships, media requests, or other professional inquiries, please contact support@HappyCharms.store with a detailed introduction.

Include your name, company or platform, website or social media information, the purpose of your inquiry, and the type of collaboration you are proposing. We review suitable opportunities individually but cannot guarantee acceptance or a response to every unsolicited proposal.

Reporting Intellectual Property Concerns

HappyCharms.store respects intellectual property rights. If you believe that content or a product listing on our website infringes a valid trademark, copyright, design right, or other protected interest, please contact us with sufficient information to identify the material and explain the basis of your concern.

Your notice should include your contact information, the protected work or right involved, the relevant product or webpage, and a statement confirming that the information provided is accurate. We may request additional documentation before taking action.

Submitting a report does not guarantee that content will be removed, but we will review good-faith notices in accordance with applicable law and our internal procedures.

Privacy and Communication Security

Personal information submitted through customer support is handled in accordance with our Privacy Policy and applicable privacy requirements. We use the information you provide to identify your order, respond to your request, prevent fraud, provide support, and maintain relevant records.

Please be cautious of messages pretending to represent HappyCharms.store. Official customer support communication should come from our authorized business email domain. We will not ask you to send passwords, gift card codes, cryptocurrency payments, or full payment card information through email.

If you receive a suspicious communication claiming to be from our store, forward the details to support@HappyCharms.store for review.

Mailing Address Notice

Our listed business address is:

800 York Mills Rd, North York, ON M3B 1X9, Canada

This address is provided for business identification and correspondence purposes. It should not be used as a return destination unless our support team gives you written authorization and specific return instructions.

Unauthorized packages, cash-on-delivery shipments, and returns sent without an approved return request may not be accepted.

Our Commitment to You

HappyCharms.store is built around cheerful products, expressive details, and a bright Kawaii Pop shopping experience, but we also understand that professional and reliable support is essential. Our goal is to communicate clearly, review every legitimate request fairly, and help customers find practical solutions whenever possible.

Whether you are choosing your first charm, tracking a gift, reporting a delivery concern, or asking for product assistance, our team is here to help make your experience feel smooth, friendly, and thoughtfully handled.

For all customer service inquiries, please contact:

Email: support@HappyCharms.store
Phone: (416) 742-2221
Address: 800 York Mills Rd, North York, ON M3B 1X9, Canada