Terms of service

Last Updated: July 24, 2026

Welcome to HappyCharms.store. These Terms of Service govern your access to and use of our website, online store, products, services, features, content, and communications. Throughout these Terms, the words “we,” “us,” and “our” refer to HappyCharms.store. The words “you” and “your” refer to any person who visits our website, browses our products, creates an account, places an order, contacts us, or otherwise uses our services.

By accessing HappyCharms.store, browsing our website, purchasing a product, or using any feature made available through our store, you agree to be bound by these Terms of Service, our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies posted on our website. Please read these Terms carefully before using our services. If you do not agree with these Terms, you should not access the website or place an order.

1. General Conditions

HappyCharms.store provides an online retail platform offering keychains, bag charms, plush accessories, decorative pendants, collectible accessories, and related lifestyle products. We reserve the right to refuse service to any person for any lawful reason and at any time, including where we reasonably suspect fraud, abusive conduct, unauthorized activity, policy violations, payment risk, or misuse of our website.

You understand that content you submit to us, excluding payment information, may be transmitted over multiple networks and may be modified to meet technical requirements. Payment and card information is handled through secure third-party payment providers and is subject to their own terms and privacy practices.

You may not reproduce, duplicate, copy, sell, resell, exploit, scrape, or commercially use any portion of our website or services without our prior written permission. Unauthorized automated access, data extraction, account creation, order placement, or interference with website functionality is prohibited.

2. Eligibility to Use the Website

By using our website, you represent that you are legally capable of entering into a binding agreement in your jurisdiction. If you are under the age of legal majority, you may only use the website with the involvement and permission of a parent or legal guardian.

You must not use our products or services for unlawful, fraudulent, abusive, or unauthorized purposes. You must not violate any applicable law, regulation, intellectual property right, consumer protection rule, export restriction, or third-party right while using our services.

A breach of these Terms may result in suspension or termination of access, cancellation of orders, refusal of refunds where legally permitted, and other appropriate action.

3. Online Store Terms

You are responsible for ensuring that all information submitted when placing an order is complete, current, and accurate. This includes your name, billing address, shipping address, email address, telephone number, product selection, quantity, and payment information.

You agree not to place false, fraudulent, speculative, or unauthorized orders. You may not use another person’s identity, account, payment method, address, or personal information without proper authorization.

We reserve the right to limit or cancel quantities purchased per person, household, account, payment method, shipping address, billing address, or order. These restrictions may apply to orders that appear to have been placed by dealers, resellers, distributors, automated systems, or parties attempting to misuse promotions.

4. Product Information

We make reasonable efforts to present product descriptions, colours, sizes, materials, images, and other details as accurately as possible. However, the appearance of colours may vary depending on your screen, lighting, device settings, and photography conditions.

Some products may be handmade, individually assembled, printed, stitched, moulded, beaded, or packaged in batches. As a result, minor differences in colour placement, pattern, shape, stitching, texture, dimensions, bead arrangement, facial expression, or finishing may occur. These variations may not constitute defects.

Measurements are approximate and may vary slightly because of manual measurement or manufacturing methods. Packaging may also change without notice, provided that the product remains materially consistent with the description.

We do not guarantee that every product image will perfectly represent the item received. We may correct errors, update descriptions, modify specifications, or remove listings at any time.

5. Prices and Payments

All prices displayed on HappyCharms.store are shown in the currency selected or indicated on the website. Prices may change at any time without prior notice. A price change will not normally affect an order that has already been accepted and confirmed, except where there is an obvious pricing or technical error.

Taxes, duties, shipping costs, and other charges may be calculated at checkout or may be payable separately depending on your destination and applicable law. You are responsible for reviewing the total amount before submitting an order.

Payment must be successfully authorized before an order can be processed. We may use third-party payment processors to handle transactions. Your use of those payment methods may also be subject to the payment provider’s terms.

We reserve the right to cancel an order if payment is declined, reversed, suspected of fraud, incorrectly processed, or subject to a clear pricing error. If payment has already been collected for a cancelled order, the applicable amount will be returned to the original payment method.

6. Order Acceptance

Submitting an order does not guarantee acceptance. An order is an offer to purchase, and we may accept or reject it at our discretion, subject to applicable law.

An automated order confirmation only acknowledges that we received your request. Final acceptance may occur when the order enters fulfilment, is shipped, or when we otherwise confirm acceptance.

We may cancel an order because of inventory issues, pricing errors, suspected fraud, duplicate orders, delivery restrictions, payment concerns, inaccurate information, legal restrictions, supplier limitations, or unexpected operational problems.

If we cancel an order after payment has been collected, we will issue a refund for the cancelled amount to the original payment method.

7. Shipping and Delivery

Shipping estimates are provided for convenience and are not guaranteed delivery dates unless expressly stated. Delays may occur because of customs processing, carrier disruptions, weather, holidays, address issues, high order volume, public emergencies, or other circumstances beyond our reasonable control.

You are responsible for providing a complete and accurate delivery address. We are not responsible for delays, losses, or additional charges caused by incorrect or incomplete information supplied by the customer.

Risk of loss may pass to you when the order is delivered to the shipping address or another location authorized by you, subject to applicable law. Additional shipping terms are explained in our Shipping Policy.

8. Returns and Refunds

Returns, refunds, exchanges, replacements, cancellations, and damaged-item claims are governed by our Return & Refund Policy. You must follow the procedures and deadlines stated in that policy.

We may require photographs, videos, shipping records, packaging images, order confirmation details, or other reasonable evidence before approving a claim.

Nothing in these Terms removes any mandatory consumer right that cannot lawfully be excluded or limited.

9. Promotions, Discounts, and Gift Offers

Promotional codes, discounts, free gifts, bundle offers, seasonal campaigns, and special pricing may be subject to additional conditions. Unless otherwise stated, promotions cannot be combined, transferred, redeemed for cash, or applied retroactively.

We may cancel, modify, suspend, or end a promotion at any time. We may also refuse promotional benefits where we reasonably believe there has been abuse, duplicate account creation, manipulation, unauthorized sharing, automated activity, or other misuse.

If a returned item causes an order to fall below the required promotional threshold, we may recalculate the discount or deduct the value of a free gift where legally permitted.

10. Accuracy of Website Information

Information on our website is provided for general shopping and informational purposes. Although we make reasonable efforts to keep content accurate, it may occasionally contain typographical errors, outdated details, missing information, or technical inaccuracies.

We reserve the right to correct errors, update information, change prices, modify product details, or cancel orders affected by incorrect information at any time, including after an order has been submitted.

The absence of an immediate correction does not waive our right to correct an error later.

11. Third-Party Services and Links

Our website may use or link to third-party services, including Shopify, payment processors, shipping carriers, analytics providers, social media platforms, review tools, marketing services, and external websites.

We do not control and are not responsible for third-party websites, services, content, security, availability, privacy practices, or transactions. Your use of third-party services is at your own discretion and may be governed by separate terms.

The inclusion of a link does not necessarily mean that we endorse the third party or guarantee its products or services.

12. User Comments, Reviews, and Submissions

You may be permitted to submit reviews, photographs, messages, suggestions, feedback, ideas, or other content. By submitting content, you confirm that you have the right to provide it and that it does not violate any law or third-party right.

You grant HappyCharms.store a non-exclusive, worldwide, royalty-free right to use, reproduce, edit, publish, display, and distribute submitted content for store operations, customer service, marketing, and promotional purposes, unless prohibited by law or agreed otherwise.

You must not submit content that is unlawful, threatening, abusive, discriminatory, misleading, defamatory, obscene, fraudulent, malicious, infringing, or harmful. You must not upload viruses, malware, tracking tools, or unauthorized commercial messages.

We may remove or decline to publish content at our discretion. We are not obligated to keep submissions confidential, pay compensation, or respond to every submission.

13. Intellectual Property

All website content, including the HappyCharms.store name, logos, graphics, page layouts, product descriptions, text, icons, illustrations, photographs, videos, design elements, and original branding materials, is owned by or licensed to us and is protected by applicable intellectual property laws.

You may access and use the website only for personal, non-commercial shopping purposes. You may not copy, reproduce, modify, distribute, publish, sell, license, create derivative works from, or commercially exploit our content without written authorization.

Product names, character references, artistic styles, and third-party trademarks that may appear in product listings remain the property of their respective owners. Their appearance does not necessarily indicate sponsorship, partnership, or endorsement.

14. Prohibited Uses

You may not use our website or services to engage in fraud, identity theft, payment abuse, money laundering, data scraping, hacking, phishing, spamming, harassment, intellectual property infringement, illegal resale, or any activity intended to damage our business or other users.

You may not interfere with website security, overload our systems, bypass access controls, upload malicious code, manipulate reviews, create false accounts, or attempt to obtain unauthorized access to customer or business data.

We may investigate suspected violations and cooperate with payment providers, carriers, law enforcement, regulators, and other authorized parties where appropriate.

15. Disclaimer of Warranties

To the maximum extent permitted by law, our website and services are provided on an “as available” and “as is” basis. We do not guarantee that access will always be uninterrupted, secure, timely, or error-free.

We do not guarantee that every product will meet every subjective expectation, aesthetic preference, or intended use. Product suitability may vary depending on personal use, care, handling, and environmental conditions.

Nothing in this section limits any warranty, condition, or consumer protection that cannot legally be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, HappyCharms.store and its owners, employees, contractors, suppliers, service providers, and affiliates will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from your use of the website, purchase of products, delivery delays, loss of data, lost profits, or reliance on website content.

Where liability cannot be excluded, our total liability relating to a product or order will generally not exceed the amount paid for the specific product giving rise to the claim, except where applicable law requires otherwise.

We are not responsible for damage resulting from improper use, unauthorized modification, failure to follow care instructions, exposure to water or chemicals, excessive force, normal wear and tear, or use inconsistent with the product’s intended purpose.

17. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless HappyCharms.store and its representatives from claims, losses, liabilities, damages, and reasonable expenses arising from your violation of these Terms, unlawful use of our services, infringement of third-party rights, or misuse of products.

This obligation does not apply where the claim results solely from our unlawful conduct or where indemnification is prohibited by law.

18. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or removed as necessary. The remaining provisions will continue in full force and effect.

19. Termination

These Terms remain effective until terminated by you or us. You may stop using our website at any time.

We may suspend or terminate access if you violate these Terms, engage in fraudulent or abusive conduct, create security risks, fail to make payment, or misuse our services.

Termination does not affect obligations, payment responsibilities, rights, or liabilities that arose before termination. Provisions that logically should survive termination will remain effective.

20. Governing Law

These Terms are governed by the applicable laws of the Province of Ontario and the federal laws of Canada applicable therein, without excluding mandatory consumer protections that may apply in your jurisdiction.

Any dispute should first be submitted to our customer support team so that the parties may attempt to resolve the matter informally and in good faith.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services, technology, policies, or legal obligations. The current version will be posted on HappyCharms.store with an updated revision date.

Your continued use of the website after changes are published constitutes acceptance of the revised Terms, to the extent permitted by law. Terms that applied when an order was placed will generally continue to govern that order unless a change is legally required.

22. Contact Information

Questions about these Terms of Service may be directed to:

HappyCharms.store
800 York Mills Rd
North York, Ontario M3B 1X9
Canada
Email: support@HappyCharms.store
Phone: (416) 742-2221

We encourage customers to contact us with any questions before placing an order. Our goal is to provide a cheerful, transparent, and dependable shopping experience while protecting both our customers and our business.