Shipping policy

Last Updated: July 24, 2026

At HappyCharms.store, we believe every package should feel like a little surprise waiting to brighten your day. Whether you are purchasing a cute plush bag charm, an adorable keychain, a collectible accessory, or a thoughtful gift for someone special, we are committed to processing and delivering your order as efficiently and safely as possible. This Shipping Policy explains how we process orders, estimate delivery times, calculate shipping costs, handle international shipments, and respond to shipping-related concerns. By placing an order through HappyCharms.store, you acknowledge that you have read and accepted this Shipping Policy together with our Terms of Service and Return & Refund Policy.

1. Worldwide Shipping

HappyCharms.store proudly ships to customers around the world. We continuously work with trusted fulfillment partners and international shipping carriers to deliver our products to as many destinations as possible.

Our goal is to provide a reliable shopping experience regardless of where you live. However, shipping availability may occasionally be affected by local regulations, customs restrictions, carrier limitations, political situations, severe weather, natural disasters, transportation disruptions, or other circumstances beyond our control.

If we are temporarily unable to ship to your country or region, we will notify you as soon as possible and provide an appropriate solution, including cancellation and refund if necessary.

2. Free Worldwide Shipping

We are pleased to offer Free Worldwide Standard Shipping on all eligible orders unless otherwise stated during checkout or on a specific product page.

Free shipping applies only to standard shipping services selected by HappyCharms.store. Customers who choose optional premium, express, expedited, or special delivery services may be responsible for additional shipping charges displayed during checkout.

Free shipping promotions may be modified, suspended, or discontinued at any time without prior notice, although confirmed orders will generally not be affected.

3. Order Processing Time

Orders are normally processed within 1–3 business days after successful payment has been received and verified.

Business days refer to Monday through Friday and exclude weekends and public holidays observed by our business or fulfillment partners.

During processing, we may perform payment verification, inventory confirmation, quality inspection, packaging preparation, shipping label creation, and carrier scheduling.

Orders placed during weekends, holidays, promotional events, product launches, or unusually busy shopping seasons may require additional processing time.

Submitting an order does not necessarily mean that it will be shipped immediately. Processing begins only after payment has been successfully authorized and the order has passed our internal review procedures.

4. Estimated Delivery Time

Our standard estimated delivery time is:

7–10 Business Days

This estimate begins after your order has been processed and shipped, not from the date the order was placed.

Actual delivery times may vary depending on several factors, including:

  • Destination country or region
  • Customs processing
  • Carrier operations
  • Weather conditions
  • Local holidays
  • Transportation availability
  • Import inspections
  • Remote delivery locations
  • High shipping volume

While we make every reasonable effort to deliver orders within the estimated timeframe, delivery dates are estimates only and are not guaranteed unless specifically stated.

5. Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email at the email address provided during checkout.

This email may include:

  • Order number
  • Shipping carrier
  • Tracking number (when available)
  • Tracking link
  • Shipment confirmation
  • Estimated delivery information

Please allow up to 48 hours for tracking information to become active after receiving the shipping confirmation email.

Some international carriers update tracking less frequently than domestic carriers. Temporary pauses in tracking updates do not necessarily indicate that the package has been lost.

6. Tracking Your Order

Customers are encouraged to monitor shipment progress using the tracking information provided after dispatch.

Tracking events depend on the shipping carrier and local postal services. Some countries provide detailed updates throughout transit, while others may only display limited tracking events.

If your tracking information has not updated for several business days, please do not panic. International shipments may remain in customs, transit facilities, or transfer hubs before receiving the next scan.

If you believe your shipment may be delayed or lost, please contact our support team and we will gladly assist in investigating the shipment.

7. Shipping Destinations

We currently serve customers in many countries around the world.

Some destinations may require additional shipping time due to:

  • Remote geographic locations
  • Island territories
  • Military addresses
  • Government security inspections
  • Customs clearance
  • Local postal limitations

Certain countries or regions may not be eligible for shipping because of international regulations or carrier restrictions.

If shipping is unavailable for your address, you will normally be informed before your order is completed or shortly after order review.

8. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, value-added taxes (VAT), brokerage fees, inspection charges, or other government-imposed fees depending on your country's regulations.

These charges are determined by your local customs authority and are generally outside the control of HappyCharms.store.

Unless otherwise stated during checkout, customers are responsible for paying any applicable customs charges required by their country.

Failure to pay customs fees may result in delays, returned packages, abandoned shipments, or disposal by customs authorities.

Customs inspections may also increase delivery time beyond our estimated shipping schedule.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information before completing checkout.

Please carefully verify:

  • Full name
  • Street address
  • Apartment or unit number
  • Postal code
  • City
  • State or Province
  • Country
  • Phone number
  • Email address

HappyCharms.store cannot be responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information supplied by the customer.

If you notice an error immediately after placing an order, please contact us as soon as possible. While we will do our best to update the information before shipment, we cannot guarantee that address changes can be made once processing has begun.

10. Address Changes

Address modifications are only possible before the order has entered fulfillment or shipping preparation.

Once a package has been shipped, we generally cannot redirect it to another address.

If an address correction requires additional shipping charges from the carrier, those costs may be the responsibility of the customer.

11. Failed Deliveries

A shipment may fail to be delivered for reasons including:

  • Incorrect address
  • Incomplete address
  • Recipient unavailable
  • Delivery refusal
  • Failure to collect the parcel
  • Customs rejection
  • Import fee refusal
  • Restricted delivery area

If a package is returned because of customer-related reasons, additional shipping charges may apply if the customer requests reshipment.

Refund eligibility for returned packages will be determined according to our Return & Refund Policy.

12. Lost Packages

If your package appears to be lost during transit, please contact us promptly.

We may work with the shipping carrier to investigate the shipment before determining an appropriate resolution.

Investigations may require:

  • Order confirmation
  • Shipping address verification
  • Tracking information
  • Customer statement
  • Waiting period required by the carrier

Because shipping carriers require time to complete their investigations, immediate refunds may not always be possible.

If a package is officially confirmed as lost during transit, we may provide an appropriate replacement or refund depending on the circumstances.

13. Delivered but Not Received

Occasionally a carrier may mark a package as delivered before it reaches your mailbox or front door.

If tracking indicates "Delivered" but you cannot locate your package, we recommend:

  • Checking around your property
  • Asking family members
  • Contacting neighbors
  • Visiting your local post office
  • Contacting the shipping carrier
  • Waiting 24–48 hours for delayed delivery scans

If the package still cannot be located, please contact us for further assistance.

14. Damaged Shipments

Although we carefully package every order, damage may occasionally occur during transportation.

If your package arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Order number
  • Photos of the damaged product
  • Photos of the shipping box
  • Photos of the shipping label
  • Description of the damage

Do not discard the packaging until the claim has been reviewed.

Depending on the situation, we may provide a replacement, partial refund, full refund, or another suitable resolution.

15. Multiple Packages

Orders containing multiple products may occasionally be shipped in separate packages.

This may happen because:

  • Products are stored in different warehouses
  • Inventory availability
  • Package size limitations
  • Shipping optimization
  • Supplier fulfillment

If you receive only part of your order, please allow a few additional business days for the remaining package to arrive before contacting us.

Separate shipments do not necessarily indicate that items are missing.

16. Order Cancellations

Customers wishing to cancel an order should contact us immediately after purchase.

Orders that have not entered fulfillment may usually be cancelled.

Once processing or shipment has begun, cancellation may no longer be possible.

If cancellation cannot be completed before shipment, the order may instead qualify for return after delivery in accordance with our Return & Refund Policy.

17. Shipping Delays

While we strive to deliver every package on time, certain events may delay shipments beyond our control.

Examples include:

  • Severe weather
  • Customs inspections
  • Transportation disruptions
  • Airline delays
  • Public holidays
  • High shopping seasons
  • Natural disasters
  • Political events
  • Public health emergencies
  • Carrier operational issues

Such delays do not automatically qualify an order for cancellation or compensation.

We appreciate your patience whenever unexpected shipping situations occur.

18. Refused Shipments

If a customer refuses delivery without prior authorization, or refuses to pay customs duties required by the destination country, the shipment may be returned or destroyed depending on carrier procedures.

If the package is successfully returned to us, any approved refund may be reduced by shipping costs, return fees, customs expenses, or other charges incurred, where permitted by applicable law.

19. Shipping Restrictions

Certain products may be unavailable for shipment to specific destinations because of local laws, carrier restrictions, customs regulations, or import limitations.

HappyCharms.store reserves the right to cancel affected orders and issue a full refund if shipment cannot legally or reasonably be completed.

20. Force Majeure

HappyCharms.store shall not be responsible for shipping delays or failure to perform resulting from events beyond our reasonable control, including but not limited to natural disasters, earthquakes, floods, fires, pandemics, epidemics, war, terrorism, civil unrest, labor disputes, governmental actions, customs restrictions, transportation interruptions, internet outages, or carrier failures.

Where possible, we will continue to provide updates and work toward completing affected shipments as soon as circumstances allow.

21. Policy Updates

We reserve the right to revise this Shipping Policy at any time to reflect changes in shipping methods, carrier services, fulfillment practices, legal requirements, or business operations.

The version published on HappyCharms.store at the time an order is placed will generally apply to that order unless changes are required by applicable law.

Customers are encouraged to review this policy periodically for the latest shipping information.

22. Contact Us

If you have any questions regarding shipping, delivery, tracking, customs, lost packages, or shipping-related concerns, please contact us using the information below:

HappyCharms.store
800 York Mills Rd
North York, ON M3B 1X9
Canada

Email: support@HappyCharms.store

Phone: (416) 742-2221

Our customer support team is always happy to assist you and will respond as quickly as reasonably possible to help ensure your shopping experience with HappyCharms.store is smooth, transparent, and enjoyable from checkout to delivery.